Polycom VVX 310 VoIP Business Phone with HD Voice - Office Desk Phone for Clear Conference Calls (Power Adapter Sold Separately) | Ideal for Small Business & Home Office Communication

We recently started upgrading our office phones from the We bought two types of phones for testing, this one, (being a polycom, figured it would be the gold standard), and then a Yealink T32G, which was cheaper.Employees didn't like the speaker phone of the polycom, and I didn't like the setup - typing in alphabet characters/passwords on the actual phone is pretty tough (multiple clicks per letters, and for passwords - it only shows **, so you have to count the number of times you press the button in order to type in a _ or other special character - very hard to get right).Now that it is setup, it works fine, but the employee who got stuck with it has asked for a second phone, and he'll use this one for a special development case, and a Yealink for his regular usage.This is a top-notch voip phone, highest quality build and sound quality. Set-up is not that intuitive, however, I have set up older models of Polycom phones so I was familiar with the interface. There was one setting that was counter-intuitive and caused me some aggravation. A setting called "use login credentials" for authentication should be set to "disable" and then you fill in your user ID and password below for your SIP account. I had this set to Enable and it took me a while for figure out that I should try Disable. The older Polycom phones dont have that specific field. They simply ask for user id and password under line authentication. Programming lines and favorites went well.What can I say it is a Polycom.I use it with FreePBX and use the free provisioning tool. It does not have one specific to the VVX310 but does for the VVX500. The config files are the same except for the number of lines. However, the phone ignores the additional lines and provisions properly. They also take the same firmware.Love the 1Gbps switch that is builtin at a great price.HD voice works great for intra-office calls and FreePBX to FreePBX calls. You could hear a pin drop if one did!Quality and solid unit.Telephone is working great. It didn't come with the power cord, which it did say. I've used this phone before at work and now with my business I have the same phone which I'm familiar with.great phone that I use with ringcentral. speaker phone function is not loud enough. requires 48 v adaptor or a very powerful POE.To use the phone, you need to enter in a password. The password was not the one that is preset in the factory settings, and 10 attempts to reset the factory settings (all with technical support) were unsuccessful. A call to Polycom directly led to the information that the phone was beyond the warranty date, so this phone was old and defective. Return is being processed, thankfully.The phone quality is great but the lower end of the buttons could have moved a little up. It is hard to press the last row of buttons if the phone is put in an elevated angle.Whilst the device is new, it was surplus stock and therefore pre-configured for another cloud providers IP telephony service which needs to be unlocked before using with your own IP telephony solution. My device was polling Gamma server and tried to download it's configuration which didn't exist.Please be aware, you will need to do the following steps to factory reset the device back to it's default position as the configuration and admin password is not the default Polycom password.To unlock:Please take note of the MAC address of the device, you will need this to return the device to factory settings and reset the admin password to 456.1. Whilst device is booting after the Polycom logo appears, press soft key for "starting application..." press cancel.2. Before timer counts down, press and hold keys 1,3,5 simultaneously for more than 2 or 3 seconds and release. "Enter password:" should appear3. Toggle the 1->Aa soft key and enter the MAC address without colons and all in capitals. Note: you will not see the actual entry as it's starred out. To enter letters press the appropriate number key multiple times for the corresponding letter.4. If successfully entered, the device will reboot with the admin password of 456. You may have to enable the web interface from the phone to provision via the web interface which is an easier process once the phone has rebooted and in the idle state.Fácil de configurar y sobresaliente calidad de audio. Verdaderamente una buena compra. Se adapta muy bien a cualquier tipo de oficina.